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Download – Downloading Files in Thru Web

The Download button allows you to download files and folders that are already uploaded to your Thru server.

Use the Folder Tree on the left to navigate to the files or folders you want to download.

You cannot access disabled folders; they are grayed-out to indicate they are not available for download.

Browser method is HTML 5 if it is supported by the browser.


Downloading from a Link that Requires a Login

This section goes over how to access files that were sent to you and require you to login.

After clicking the download link, you will be taken to the Secure Message Login page asking you to register a new user account or to log in with a previously registered user account.

If you created a password in the past with the same email address, fill in your email address and password and click the button Access Secure Message.

If you have forgotten your password, use the Forgot Password link on this page.

First-time users – If this is the first time you are downloading files from a sender using the Thru secure file delivery service, use the New Recipient Registration option.

Fill in your email address in the email field and click the button Register.

You will then receive an email from that will guide you through the registration process.

The email address you enter must match the one in the email you received.

Otherwise, you will see an error:

Registration cannot proceed because this Email Address is not the intended recipient of the secure message.
If you believe you are the intended recipient please enter the correct Email Address.

The link to create a password expires within 24 hours.

Please create a password as soon as possible upon receiving the email inviting you to create a password.

What Can Go Wrong at this Point?

The most common issue is that people don't receive or don't find the registration process email.

    • Did you look in your Junk email folder?

    • Does your company use an email security gateway that may have trapped the delivery from
      They need to allow/trust email from

    • Do you have email filtering rules that might have saved the email in an unexpected folder?

After filling out the registration information, you will be directed to a web page to download your files.

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