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Secure Delivery Login – Registered Recipient Login

This section goes over how to access files that were sent to you and require you to log in before having access.

  1. After clicking the download link, you will be taken to the Secure Delivery Login page asking you to log in with a registered recipient account or to register a new recipient account if you are a first time user.

    1. If you created a password in the past with the same email address, fill in your email address and password and click the button Access Secure Message.
      If you forgot your password, use the Forgot Password link on this page.

    2. First-time users – If this is the first time you are downloading files from a sender using the Thru secure file delivery service, use the New Recipient Registration option.
      1. Fill in your email address in the email field and click the button Register.
      2. A confirmation message appears:
        Registration is not complete, please check your email and complete registration steps.
      3. The email address you enter must match the one in the email you received, otherwise, you will see an error:
        Registration cannot proceed because this Email Address is not the intended recipient of the secure message.
        If you believe you are the intended recipient please enter the correct Email Address.
      4. You will receive an email from that includes a link to the New Account Registration web page to complete the registration process.
        Please complete this registration as soon as possible upon receiving this email.
        The link to complete registration and create a password expires in 24 hours.

      5. When you click on the link in the Registration Notification email, it will take you to the New Account Registration web page:

  2. After completing and submitting the registration information, you will be directed to the Secure Delivery web page to download your files.

What Can Go Wrong at this Point?

The most common issue is that people don't receive or don't find the registration process email.

  • Did you look in your Junk email folder?
  • Does your company use an email security gateway that may have trapped the delivery from
  • They need to allow/trust email from
  • Do you have email filtering rules that might have saved the email in an unexpected folder?

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