Lock out & Bans

If portal users enter incorrect credentials, they will be locked out and may ultimately face a banning.

Please review the number of attempts and the duration of time listed below.

First 2 failed attempts have no built in delay

• 3 attempts, 1 minute lockout.

• 4 attempts, 2 minute lockout.

• 5 attempts, 3 minute lockout

• 6 attempts, 4 minute lockout

• 7 attempts, 5 minute lockout

• 8 attempts, 6 minute lockout

• 9 attempts, 7 minute lockout

10 attempts, the user will receive an error message “Too many failed login attempts. Account Disabled”.

When a user is banned, they lose access to the system. However, an instance administrator has the ability to either unban the user or allow the ban to expire naturally.