Lock out & Bans
If portal users enter incorrect credentials, they will be locked out and may ultimately face a banning.
Please review the number of attempts and the duration of time listed below.
First 2 failed attempts have no built in delay
3 attempts, 1 minute lockout.
4 attempts, 2 minute lockout.
5 attempts, 3 minute lockout
6 attempts, 4 minute lockout
7 attempts, 5 minute lockout
8 attempts, 6 minute lockout
9 attempts, 7 minute lockout

10 attempts, the user will receive an error message “Too many failed login attempts. Account Disabled”.

When a user is banned, they lose access to the system. However, an instance administrator has the ability to either unban the user or allow the ban to expire naturally.